Updated: January 2026

Soju88 Privacy Policy – Malaysia Player Personal Data Protection

Your privacy is our priority. This policy clearly explains how soju88 collects, uses, stores, and protects your personal information — so you can play with peace of mind, free from any concerns.

SSL 256-bit
End-to-End Encryption
Confidential Data
Never Sold
Secure KYC
Identity Protected
PDPA
Full Compliance

How Soju88 Protects Your Information

Advanced Data Encryption

All information you submit to soju88 servers is protected with 256-bit SSL encryption — the same security technology used by leading banking institutions in Malaysia. No third party can intercept your data while in transit.

Secure Data Storage

Your personal information is stored on servers protected by multi-layered firewalls and an intrusion detection system (IDS) operating around the clock. Only authorized personnel can access this data for designated operational purposes.

Trusted KYC Process

The Know Your Customer (KYC) process at soju88 is designed to verify your identity quickly and securely. Documents you submit are used solely for verification purposes and stored in accordance with strict data protection standards — nothing more.

Your Data Is Never Sold

Soju88 has never and will never sell, rent, or share your personal information with any third party for marketing purposes. Your data is used solely to improve your gaming experience and fulfill the operational needs of the platform.

Full Control in Your Hands

You have the right to access, update, or request deletion of your personal data at any time. Soju88 provides a simple and transparent process to give you control over the information we hold about you.

Malaysia PDPA Compliance

Soju88 is fully compliant with Malaysia's Personal Data Protection Act (PDPA). Every aspect of our data collection and usage has been designed in accordance with applicable legal requirements to ensure your privacy rights are fully protected.


1Introduction

Welcome to the soju88 Privacy Policy page. We understand that entrusting your personal information to any online platform is not a decision made lightly. That is why we take this responsibility very seriously.

This Privacy Policy explains in detail how soju88 ("we", "Platform") collects, processes, stores, and protects your personal information ("data") when you use our website, mobile app, or any services we provide. It also outlines your rights regarding that data and how to contact us if you have any questions.

By registering or continuing to use the soju88 platform, you agree to the terms set out in this Privacy Policy. If you do not agree, please stop using the platform and contact us to request deletion of your data.

Scope of This Policy

This Privacy Policy applies to all soju88 users in Malaysia, covering all services offered through our website and mobile app.

2Personal Data We Collect

Soju88 collects various categories of information depending on how you interact with our platform. Below is a summary of the types of data we collect:

Data Categories Example Information How Collected
Identity Information Full name, MyKad/passport number, date of birth Registration & KYC
Contact Information Email address, phone number, address Account registration
Financial Data Bank account number, digital wallet details Deposit/withdrawal process
Technical Data IP address, browser type, operating system, device Automatically during use
Game Data Game history, wagering, wins, active session time In-platform activity
Communication Data Support chat logs, emails, feedback Interactions with customer support

We only collect data that is strictly necessary for the stated purposes. We do not collect sensitive information such as biometric data, medical history, or political views.

3How We Use Your Data

Every piece of data we collect is used for a clear and legitimate purpose. The following are the main reasons we process your personal information:

  1. Account Management — Creates, verifies, and maintains your account so you can log in and use the platform seamlessly.
  2. Transaction Processing — Processes deposits and withdrawals securely, and verifies that every transaction is legitimate and transparent.
  3. KYC & AML Compliance — Fulfills legal requirements related to identity verification and anti-money laundering prevention.
  4. Platform Improvements — Analyzes usage patterns to improve the interface, speed, and overall gaming experience.
  5. Customer Support — Enables our team to assist you more effectively when you contact us.
  6. Responsible Gaming — Identifies concerning gaming patterns and provides assistance to players who need support.
  7. Marketing Communications — Sends promotional information, bonuses, and platform updates (only if you have agreed to receive them).
Marketing Communications Controls

You can opt out of marketing communications at any time by updating your notification preferences in your account settings or by contacting our support team.

4Data Sharing & Disclosure

Soju88 takes a highly restrictive approach to sharing user data. We never sells your personal information to any party for commercial purposes. However, there are limited situations where we may need to share your data:

  • Payment Service Providers — Our payment partners (such as FPX, DuitNow, and digital wallet providers) receive only the information required to process your transactions.
  • Technology Providers — Companies that help us manage the platform's technical infrastructure, subject to strict data protection agreements.
  • Legal Authorities — When required by law, court order, or a valid request from a relevant law enforcement agency.
  • Fraud Prevention — With third-party security platforms to detect and prevent fraudulent activity or money laundering.

All third parties who receive your data are bound by confidentiality and data protection agreements requiring them to use the information solely for the specified purposes.

Our Commitment

Your data has never been and will never be shared with advertisers, third-party marketing companies, or any entity unrelated to the operations of soju88.

5Cookies & Tracking Technologies

Soju88 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

Types of cookies we use:

  • Essential Cookies — Required for core platform functions such as login, gaming sessions, and account security. These cookies cannot be disabled.
  • Performance Cookies — Collects anonymous information about how you use the platform to help us improve our services.
  • Functional Cookies — Saves your preferences such as language, display settings, and login information for your convenience.
  • Analytics Cookies — Used to understand aggregate traffic patterns and user behavior for platform improvement purposes.

You can manage or delete cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of some parts of the platform.

6Security & Data Protection

Your data security is something we take seriously every single day, not just words on a policy document. soju88 continuously invests in cutting-edge security infrastructure to keep your information protected at all times.

Security measures we have implemented:

  • 256-bit SSL encryption for all data transmitted between your device and our servers.
  • Sensitive data in the database is encrypted using irreversible hashing algorithms.
  • Two-factor authentication (2FA) is available for all member accounts.
  • 24/7 security monitoring with real-time threat detection systems.
  • Regular security audits by independent cybersecurity experts.
  • Strict access controls — only authorized personnel may access user data.
  • A comprehensive incident response plan in the event of any data breach.
Shared Responsibility

While we do everything in our power to protect your data, account security also depends on you. Please use a strong password, do not share your login credentials, and enable two-factor authentication for maximum protection.

7Your Rights Regarding Personal Data

As a soju88 user, you have clear rights regarding your personal data under Malaysia's Personal Data Protection Act (PDPA). We are committed to making it easy for you to exercise these rights:

Right of Access

You may request a copy of all personal data we hold about you at any time.

Right to Rectification

You may request corrections to inaccurate or incomplete data via your account settings or customer support.

Right to Erasure

You may request deletion of your data, subject to applicable legal retention requirements.

Right to Object

You may object to the processing of your data for direct marketing purposes at any time.

Right to Portability

You may request your data in a machine-readable format for transfer to another platform.

Right to Restriction

You may request restriction of data processing in certain situations, such as while a data accuracy dispute is ongoing.

To exercise any of the above rights, please contact the soju88 support team via Live Chat or email. We will process your request within 30 business days.

8Data Retention

Soju88 retains your personal data only for as long as it is needed for the purposes stated in this Privacy Policy or as required by law.

  • Active Account Data — Retained for as long as your account is active and updated on a regular basis.
  • Transaction Data — Retained for a minimum of 7 years in accordance with Malaysia's financial and tax legal requirements.
  • KYC Data — Retained for a minimum of 5 years after account closure in accordance with AML compliance requirements.
  • Communication Logs — Retained for 2 years for customer support and dispute resolution purposes.
  • Marketing Data — Deleted or deactivated immediately upon withdrawal of your consent.

Once the retention period expires, your data will be securely deleted or anonymized so it can no longer be associated with you.

9Privacy Policy Amendments

Soju88 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or new platform features. The date of the last update is always displayed at the top of this page.

For significant changes, we will notify you via in-app notification or your registered email at least 7 days before the changes take effect. Continued use of the platform after the effective date constitutes your acceptance of the updated policy.

Stay Informed

We encourage you to review this page periodically. Any material changes will be communicated to you in advance through your registered communication channels.

10Contact Us About Privacy

If you have any questions, concerns, or complaints regarding how we handle your personal data, do not hesitate to contact us. Our Data Protection team is ready to assist.

  • Live Chat: Available 24/7 directly from the soju88 website or app — the fastest response channel.
  • Privacy Email: [email protected]
  • Response Time: Within 24–48 hours for general enquiries; 30 days for formal data rights requests.

You may also refer to the FAQ us or Terms and Conditions for more information about soju88 platform policies.

Privacy-Related FAQs

No. soju88 does not sell or share your personal data with third parties for marketing purposes. Your data is only shared with service providers directly involved in platform operations (such as payment processors), and they are bound by strict data protection agreements.

Yes, you have the right to request a complete copy of all personal data we hold about you. Contact our support team via Live Chat or email at [email protected] with a formal request. We will process it within 30 business days.

Data retention periods vary by type. Transaction data is retained for 7 years in accordance with Malaysia's financial legal requirements, while KYC data is retained for 5 years. Data not subject to legal retention requirements will be deleted within 90 days of account closure.

In the event of any data breach affecting your information, soju88 will notify you within 72 hours of detecting the incident, in line with Malaysia's PDPA requirements. We will explain the nature of the breach, the data affected, and the steps being taken to contain it.

Yes, you may request the deletion of your personal data. However, certain data may need to be retained to meet legal requirements (such as transaction records for tax and AML compliance purposes). Data not subject to legal retention requirements will be permanently deleted from our systems.

Your Data Is Safe. Your Gaming Is Fun.

Now you know how soju88 protects your privacy. Register today and enjoy a safe, fair, and exciting gaming experience alongside over 500,000 members across Malaysia.

For players aged 18 and above only. Please play responsibly.


Bahasa Melayu